Your Digital Solutions Company Since 1998 | 800.427.2444 / 714.431.0570
FREQUENTLY ASKED QUESTIONS:
- DO WE OFFER COMBINE SHIPPING? Yes we do. It is up to our shipper’s discretion how many items he can combine.
- DO YOU OFFER LOCAL PICK UP (WILL CALL)? Yes we do and it is free. We are available M-F from 9am to 1pm (you must call before you come). Please complete checkout by selecting local p/u as your choice. Bring a copy of your order confirmation which is sent via email. Pick up address is 3120 W. Warren Ave. Santa Ana, CA 92704.
- HOW SOON WILL YOU SHIP IT? We ship within 1-4 business days from payment received. Our orders are pulled at 8am so if your payment is received after that, it will ship on the following day. We are closed on weekends and holidays so payments received after 8am on Fridays, will ship by 3pm on Mondays. Some items are tested before shipping and could take up to 10 days before shipping. You will receive updates via email.
- WHERE IS THE TRACKING INFORMATION? When your item is shipped out you will recieve an email with your tracking information. If you created an account with us then you can simply log into your account through our website and see up to date information regarding your order. If you have not received any information regarding your order within 72 hours, please contact us.
- WHAT IF I CHANGE MY MIND ON A PURCHASE? If it is sold with a warranty, you can return it to us for a refund of the purchase price. Original shipping is non-refundable. We do not accept returns on items sold as is. *DOA / Refunds: If it is NOT working, then we will refund your return shipping cost and ONLY with an approved RMA #. If an item is returned to us, retested and is working, then the return shipping is non-refundable.
- WHAT IF I HAVE A PROBLEM WITH MY ORDER ONCE I RECEIVE IT AND IT IS NOT AS DESCRIBED? Please contact us first and give us the opportunity to correct it. We strive very hard for 100% customer satisfaction. Though it isn’t always possible, we appreciate the chance to get it right.
- THE SHIPPING SEEMS HIGH, CAN YOU ADJUST ITt? Occasionally, the shipping seems high; please contact us if this occurs. Please take into consideration that our handling fee is included. We pack so that your item arrives safely to you in the original condition that we describe it in. This requires a lot of bubble wrap, foam, and often a double walled box. Please feel free to contact us for an accurate shipping quote or request an alternate shipping method. We ship via FedEx, UPS, USPS and DHL. We will also be glad to ship against your FedEx, UPS or DHL account.
- DO YOU ACCEPT CREDIT CARD PAYMENTS? Yes, we do take credit card payments over the phone. Please call 714.855.3152. We are available Monday thru Friday 9am to 1pm for call in payments.
- WHAT IS YOUR WARRANTY? This item is covered by AAA Imaging solutions 15-DAY WARRANTY. Warranty is limited to repair, refund or replacement of equipment, at AAA Imaging Solutions discretion. Warranty does not include cost of rentals, lost fees, or other expenditures. Warranty is voided in the event of customer damage or misuse. Any repair without our pre-authorization will not be reimbursed. The customer is responsible for shipping costs to return goods to AAA Imaging and AAA Imaging pays for the return shipment to the customer. Retain your invoice as proof of purchase for warranty claims.
- DO I HAVE TO PAY TAXES, FEES AND DUTIES? All buyers located in California will pay 8.0% sales tax. If you live outside of the United States you will be responsible for any taxes, fees or duties your country may apply.
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